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테크노 과중과 테크노 침해가 정서적 소진에 미치는 영향: 심리적 계약 위반의 매개 효과 및 발언행동의 조절 효과를 중심으로

The effect of techno-overload and techno-invasion on emotional exhaustion: mediating effect of psychological contract breach and moderating effect of voice behavior

한국심리학회지 : 문화 및 사회문제 / Korean Psychological Journal of Culture and Social Issues, (P)1229-0661; (E)1229-0661
2019, v.25 no.1, pp.27-53
https://doi.org/10.20406/kjcs.2019.2.25.1.027
강새하늘 (고려대학교 심리학과)
정현선 (고려대학교)
  • 다운로드 수
  • 조회수

초록

본 연구는 테크노 스트레스의 유발요인 중 테크노 과중과 테크노 침해가 심리적 계약 위반에 미치는 영향을 확인하고, 심리적 계약 위반이 정서적 소진에 어떠한 영향을 미치는지 그 과정을 살펴보기 위해 이루어졌다. 또한 테크노 과중 및 테크노 침해와 심리적 계약 위반 간의 관계에서 발언행동의 조절 효과를 검증하고자 했다. 이를 위해 40문항으로 구성된 자기보고식 설문지를 이용하여 현재 조직에서 종사하고 있는 직장인들을 대상으로 설문조사를 실시하였으며, 296명의 자료가 분석에 사용되었다. 분석 결과, 테크노 과중 및 테크노 침해를 높게 지각하는 구성원일수록 심리적 계약 위반을 더 경험하는 것을 확인할 수 있었으며, 테크노 과중과 테크노 침해가 심리적 계약 위반을 매개하여 정서적 소진을 높인다는 것을 확인할 수 있었다. 또한, 발언행동의 수준이 높을수록 테크노 과중 및 테크노 침해와 심리적 계약 위반 간의 정의 관계가 감소하는 조절 효과가 관찰되었다. 이러한 연구 결과를 바탕으로 본 연구가 갖는 시사점과 한계점, 향후 연구를 위한 제언에 대해 논의하였다.

keywords
테크노 스트레스, 테크노 과중, 테크노 침해, 심리적 계약 위반, 정서적 소진, 발언행동, Technostress, Techno-overload, Techno-invasion, Psychological contract breach, Emotional exhaustion, Voice behavior

Abstract

The purpose of this study is to investigate the influence of techno-overload and techno-invasion on emotional exhaustion and the mediating role of psychological contract breach. In addition, this study examines the moderating role of voice behavior in the relationship between techno-overload, techno-invasion and psychological contract breach. The results from 296 participants provided evidence that (1) techno-overload and techno-invasion are positively related to psychological contract breach, (2) psychological contract breach is positively related to emotional exhaustion, (3) psychological contract breach partially mediates the relationship between techno-overload, techno-invasion and emotional exhaustion, (4) voice behavior moderates the relationship between techno-overload, techno-invasion and psychological contract breach. Based on the results, implications of these findings, limitations, and future research are discussed in general discussion.

keywords
테크노 스트레스, 테크노 과중, 테크노 침해, 심리적 계약 위반, 정서적 소진, 발언행동, Technostress, Techno-overload, Techno-invasion, Psychological contract breach, Emotional exhaustion, Voice behavior

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